Frequently Asked Questions
Everything you need to know about your Paloma Wool experience.
Where does Paloma Wool ship from?
All orders are processed and shipped directly from our warehouse in Barcelona, Spain.
What is your return policy?
We accept returns within 14 days of delivery. Items must be in their original condition, unworn, and with all tags attached.
How can I track my order?
Once your order is dispatched, you will receive a shipping confirmation email containing a tracking link to monitor your package's journey.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.
How should I care for my Paloma Wool pieces?
To ensure longevity, we recommend following the specific care instructions on the inner label of each garment. Many of our knits require hand washing and flat drying.
Are duties and taxes included in the price?
For orders outside the European Union, customers are responsible for any local customs duties or import taxes that may apply upon delivery.